frequently asked

questions

FAQs

Are there different types of pool cover fabric?

No, there is only ONE type of fabric.

What cover colors are best for wear and tear?

The darker colors show more dirt but trap in more heat. Lighter ones show less dirt and trap less heat. We don’t recommend one color over another. Charcoal and tan are most popular. Royal blue looks closest to water.  

Why are there wrinkles in the cover?

It is required that we have a certain amount of slack in the cover because without the slack, the cover could have a much higher chance of getting tears faster. It is also a safety hazard to have little to 0 slack in the cover.

What is and is not covered under warranty?

Covered:

  • Parts warranty - 30 days 

  • Labor warranty - 1 year 

  • Manufacturer warranty on cover - 3 years 

  • Manufacturer proration on cover - 4-6 years 

Not Covered:

  • Rips

  • Labor

How to MANUALLY OPEN YOUR POOL COVer?

Learn how to open you Coverstar pool cover manually here.

Learn how to open your PCS pool cover system manually here.

If you don’t see your question here, contact us and one of our service representatives will reach out to you shortly!